Frequently Asked Questions
1. What is Rongbaz?
Rongbaz is an Australian-Bangladeshi designwear brand rooted in bold ideas and cultural stories. We create expressive, made-to-order apparel designed and printed in Sydney, Australia.
2. Do you have a physical store?
No, we’re fully online. However, we often pop up at local fairs, concerts, and cultural events in Australia.
3. Where are you located?
We’re based in Sydney, Australia 🇦🇺
All of our products are processed and delivered from Sydney.
- Standard delivery: 2 to 8 business days
- Express delivery: 1 to 4 business days
Learn more about our shipping policy
4. Is my payment secure?
Yes. We use trusted Australian payment gateways and support Visa, Mastercard, American Express, and more. Your data is encrypted and safe.
5. Do you deliver worldwide?
Yes, we ship to the UK, USA, and Canada at a flat rate.
Unfortunately, we don’t currently deliver to Bangladesh unless arranged separately.
6. Where are your products made?
We source blanks from Australia, China, and the USA. All items are designed and printed in Australia with care and quality control.
7. Can I return or exchange an item?
No. As everything is made-to-order, we don’t accept returns or exchanges unless the item is faulty. Please refer to our return and refund policy.
8. Are your t-shirts and hoodies Australian sizes?
Yes, however we strongly recommend checking our size guide carefully before placing your order, as sizing can vary between brands in Australia. For more details, please refer to our return and refund policy.
9. Can I order custom designs?
Yes, we accept custom orders. A minimum of 20 pieces is required for custom design requests. Get in touch with us now.
10. What’s the story behind your designs?
Our designs reflect identity, humour, and community—often inspired by culture, nostalgia, or lived experiences.
11. Who designs your products?
Our designs are created by talented artists based in Australia and Bangladesh, bringing a unique blend of styles and perspectives.
12. How can I stay updated?
Follow us on social media and subscribe to our newsletter to get updates on new drops, events, and offers.
13. Can we collaborate with Rongbaz?
Yes! We've proudly collaborated with Bongoz Films, Warfaze, DesiEvents.com.au, VAAAUS, Quasar Sonomatogram and more. If you’ve got a creative idea—get in touch!
14. How can I get help?
You can contact us using the contact us form. We usually respond within a day. You can also message us on Facebook, or Instagram.
15. Can I be involved in improving Rongbaz’s user experience?
Yes! We value your input. Keep an eye on our social media—we occasionally recruit for user research and feedback.
16. How does ‘Notify Me’ work?
Some products have a ‘Notify Me’ option based on popularity and stock rules. You’ll get an alert when it’s back.
17. How does pre-order work?
Once you pre-order, we produce your item within 1–2 weeks. Delivery time is additional.
18. Why are Clearance items so discounted?
They’re pre-made and ready to ship—no waiting, no customisation. Just great designs at better prices.